It’s frustrating when you try to withdraw your money and get hit with a “flagged” notice. But before you panic, your money isn’t lost, frozen, or stolen.
A flagged withdrawal on Trove is just a temporary pause triggered by the system when certain conditions aren’t met. And one of the most common reasons is that you deposited money into your wallet but didn’t invest it before trying to withdraw.
In this blog, I’ll explain exactly what a flagged withdrawal means, why it happens, and how to resolve it quickly.
What Is a Flagged Withdrawal on Trove?
A flagged withdrawal on Trove means your withdrawal request has been temporarily held back for review by the system. This usually happens when Trove notices that the funds you’re trying to withdraw haven’t been used for any trades or investments.
This review process is part of Trove’s internal security and compliance checks. It helps prevent misuse of the platform and ensures funds are being used as intended for investing.
Why Is My Trove Withdrawal Flagged?
Your withdrawal is flagged by the system when you deposit funds to your account and do not trade with the money for a while. It shows “flagged” when there is an attempt to withdraw the funds.
This means if you fund your Trove wallet but don’t use that money to invest in stocks, ETFs, or other instruments, and then attempt to withdraw it, your transaction may be flagged automatically.
Common Reasons for Flagged Withdrawals on Trove
Here are some of the most common reasons Trove withdrawals get flagged:
1. You didn’t invest the money before withdrawing
Trove is not a wallet or cash transfer app. It’s an investment platform. If you simply deposit funds without making any trades and try to withdraw, the system may delay the request.
2. Compliance checks
Trove follows regulations such as Know Your Customer (KYC) and Anti-Money Laundering (AML) policies. Withdrawals that appear to bypass these rules can be flagged for manual review.
3. Account irregularities
If your profile is incomplete, or your bank account name doesn’t match your Trove account, the system may flag the transaction to avoid sending funds to the wrong person.
How to Fix a Flagged Withdrawal on Trove
If your withdrawal has been flagged, here are the steps you should take to resolve it:
1. Make an investment
Use the funds to trade, buy a stock, ETF, crypto, or save via Earn by Trove. This signals to the system that the funds are being used for their intended purpose.
2. Contact Trove support
Still unsure why your withdrawal was flagged? Reach out to the customer support team via the in-app chat or by emailing help@trovefinance.com. They’ll assist with clearing the flag or guiding you through the next steps.
3. Wait for review
In some cases, the withdrawal needs to be manually reviewed. This typically takes 24 to 72 hours, but you’ll be notified once it’s resolved.
How to Avoid Trove Withdrawal Issues in the Future
To prevent future withdrawals from being flagged, follow these tips:
- Always trade before withdrawing
- Ensure your KYC and BVN are fully verified
- Use a bank account that matches your Trove profile
- Avoid funding Trove just to withdraw it immediately
Read Also: How to invest in Nigerian Stock on the Trove app?
Conclusion
A flagged withdrawal on Trove isn’t something to be afraid of. It’s simply a way of ensuring your account activity aligns with investment use, regulatory compliance, and security protocols.
Your money is safe. And with a quick trade or a chat with support, you’ll have things sorted in no time. Start investing today with the Trove app!
